At Lucion Marine we believe in the importance of establishing and maintaining strong relationships with our customers. By investing the time to listen to our customers’ many-varied needs, we are better able to provide an outstanding quality of service, and consistently exceed their expectations.
Lucion Marine makes this pledge to its customers:
Enquire as to exactly when you require our services and advise you immediately whether we are able to accommodate your requirements or not. In the unlikely event of us being unable to make our surveyors/analysts available, we will suggest alternative options.
Ensure that all of your contact with any Lucion Marine personnel is on a professional and consultative level and that, should you have any cause for complaint, the relevant company investigation procedure is initiated by the Directors of the company.
Dedication to continuous improvement
Lucion is constantly seeking to increase our efficiency and improve the level of customer service that is provided to our clients. In order to do this, we seek feedback from our clients and would welcome any suggestions of improvement to any aspect of the service that you receive from us.
Please note that we may contact you for feedback, to ensure that you are receiving the very best service from us. This contact would be in the form of a short telephone call that should last no more than a couple of minutes. The information gathered from this contact will be analysed for trends by the Directors, in order to further increase our level of service to you.
If you have any queries in regards to this document please contact the writer on the contact details below:
Office: 0191 4618999
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